FlexiFund It values your privacy
Reasons for collecting information
FlexiFund It collects personal information which is necessary to conduct business with you.
FlexiFund It and its service providers may use your personal or business information and information you have supplied for purposes including to:
- Identify you as the product owner and to provide better client service to you, your business partners and your employees
- Perform authorised financial transactions with you and your associated service providers
- Operate our business as it applies to you;
- Keep you informed about FlexiFund It products and services and those of relevant business partners
- Protect our lawful interests
- Fulfil legal and regulatory obligations
We may not be able to do these things, or those outlined below (under ‘How we use your information’), without your personal information. For example, we may not be able to manage your product registration or process transactions.
How we use and disclose your information
FlexiFund It uses and discloses your personal information and the information you supply in many ways necessary for us to do business together: product promotion, order fulfilment, product registration and company file activation, provide transactional services and client support and for secure access to FlexiFund It websites.
FlexiFund It may contact you about product upgrades and new product releases and to inform you of new services relevant to your business, including special offers. A number of laws are in place to limit direct marketing activity and you may notify us at any time that you do not want to receive any marketing communications from FlexiFund It.
When ordering products and services, you must provide contact information (such as name, email address, phone number and delivery address). FlexiFund It uses this information to fulfil your order and bill you. If we have trouble processing an order, this contact information is also used to get in touch with you to resolve the problem.
FlexiFund It asks you to register for access to FlexiFund It Web Services with relevant personal and business details. Registration ensures that only you – and no unauthorised persons – receive upgrades and special offers.
Company File Activation
FlexiFund It asks you to activate each of the company registrations you create. During activation, information is sent by a secure internet connection to FlexiFundIt to identify your product (this includes your ABN and the unique company file code for that company file). FlexiFundIt then provides you with a confirmation password to complete activation, by internet access to FlexiFundIt website.
To facilitate the provision of the transactional service for which you have applied FlexiFund It is required to pass information you have provided to its service providers. See the section ‘Disclosures to third parties’ below for more on FlexiFund It service providers.
Registration links your FlexiFund It registration to your contact details. This allows our support consultants to provide you with quality advice relevant to your particular situation when you call FlexiFund It client support or online Live Chat. If software or documentation needs to be emailed or posted to you, the consultant has all the information needed to ensure fast service.
Disclosure to third parties including Overseas Parties
We may provide your personal information to our related bodies corporate and our service providers who assist us with client contact, archival, auditing, accounting, legal, business consulting, delivery, data processing, automated communications, website or technology services.
Some of the third parties described above including our service providers may be located in other countries. You acknowledge that while these parties will often be subject to other confidentiality or privacy obligations, they may not in all cases be subject to the specific requirements of Australian privacy laws.
If we need to disclose your Personal Information to an overseas party not regulated by laws which protect your information in a way that is similar to the Privacy Act, we will seek your consent before disclosing your information to that insurer.
We reserve the right to disclose your personal information when we believe it is appropriate to comply with the law, facilitate court proceedings or to protect our rights.
FlexiFund It website access
Many useful services are currently available at the FlexiFund It website and more services are being planned. Your information gives you authorised access so that you can update your personal information, access online help or perform financial transactions. For some products, you may be able to authorise other people (such as your employees, accountant or bookkeeper) to access, input and manage information on your behalf.
Our websites may contain links to other sites belonging to other parties and which are beyond the control of FlexiFundIt. Please note that we cannot vouch or be responsible for the privacy practices of non-FlexiFundIt sites.
FlexiFund It also uses Internet Protocol (IP) addresses to analyse trends, administer our websites, track your navigation among FlexiFund It web pages and gather broad information. Our web servers may also send cookies to your browser to track navigation history and ensure transaction pages, such as ‘shopping cart’ interactions, work correctly. Cookies contain only coded information that cannot be used by third parties to access your confidential information. Most browsers allow you to adjust settings to erase cookies, disallow cookies, or receive a warning before a cookie is set. Please note that some parts of FlexiFund It websites may not function fully for users that disallow cookies.
Personal information that is held by FlexiFund It is protected by a range of security measures.
If you are considering sending us any personal information through unencrypted electronic means (e.g. standard email), please be aware that the information may be less secure in transit. We are subject to a number of laws requiring us to protect the security of personal information once it comes into our possession.
If you are a registered user of any FlexiFund It website, access to your account may be controlled by a username and password allocated to you.
FlexiFund It is also committed to protecting your information offline. All of your personal and business information, not just sensitive information, is subject to access controls.
Information access and correction
In the event that you need to access, update or correct your personal or business information, you can do so from the FlexiFund It website. Alternatively, you can contact us to request access to or changes to your personal information. Please provide us with as much detail as you can about the particular information you are interested in, in order to help us locate it.
What happens if you want to complain?
Your complaint will be considered by us through the internal complaints process and we will try and respond with a decision within 45 days of you making the complaint
Contacting FlexiFund It
PO Box 210
Coopers Plains QLD 4108
Phone: 1300 850 890